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Some may know, most don't, My eldest son, Richard, is on the spectrum. He has the gift of Asperger’s, which has a multitude of challenges like being socially awkward, very high muscle tone, sensory integrative issues etc. He also does [...]

I work in a strange space — a no-man’s land between operations, leadership, and culture. Every organisation has two forces: the world of ideas, and the world of consequences. When these two drift apart, culture becomes noise and operations becomes [...]

Success often depends not on changing your circumstances, but on changing your perspective. It’s all too easy for entrepreneurs and business leaders to become caught in the whirlwind of day-to-day operations. Firefighting crises, managing staff, handling clients, and juggling countless [...]

One of the most persistent challenges entrepreneurs face is aligning their sales and marketing efforts to work seamlessly toward common goals. Despite often being treated as separate functions, sales and marketing are fundamentally interconnected — and when they operate in [...]

By Craig Lourens, Business Coach – ActionCOACH Let’s get straight to it. Most business owners don’t have a marketing problem—they have a visibility problem. If your business is living off word-of-mouth and referrals, you’re riding a revenue rollercoaster: busy one [...]

Build With the End in Mind Most business owners start with a vision. Few start with an exit strategy. But here’s the truth: The most valuable businesses, the ones that command the highest sale prices, are built from day one [...]

At the heart of every successful marketing campaign and sales conversation lies a clear, compelling value proposition — a concise statement that explains why a customer should choose your product or service over the myriad of alternatives. Yet, many businesses [...]

5 Simple Sales Strategies, when done constantly, will increase your Sales Teams Performances By: Craig Lourens, ActionCOACH Business Coach   Set clear goals and expectations: As a sales manager, it is essential to establish clear goals and expectations for your team. [...]

In recent weeks, headlines have spotlighted major law firms walking back their commitments to Diversity, Equity, and Inclusion (DEI), often under mounting political pressure. These decisions—regardless of one's stance on the politics—expose a far deeper and more damaging issue: a [...]

In almost every business I engage with, one sentiment echoes louder than the rest: “You just can’t find good staff.” Leaders complain that their teams are disengaged, underperforming, and unreliable. Staff “don’t care,” they’re distracted, or simply not “cut out” [...]

Introduction: The Local Economy is a Shared Responsibility In small towns around the world, a familiar cycle unfolds daily: a customer expresses frustration over slow service, a limited product range, or a delayed quotation. Within minutes, a simple complaint turns [...]

Across every industry and geography, the data tells a consistent story: employee engagement is alarmingly low. Gallup reports that over 70% of employees are either disengaged or actively discontent at work. But beneath the statistics lies a deeper truth—most employees [...]

Why do so many promising young engineers faceplant when they become managers? Because they mistake management for “engineering, but with a better title.” It’s not. It’s a career change. And one of the most brutal you will ever face. 1. [...]

Many organizations cling to DEI like a talisman: Diversity. Equity. Inclusion. As if uttering the acronym guarantees transformation. But DEI has become a safe harbor, a branding gloss, a shield against critique. What if that harbor is a prison, not [...]

In a world increasingly dominated by individualism and competition, a radical reframe of what it means to lead and to succeed is needed. At the heart of this lies a paradox: We exist to serve the other. And in doing [...]

Many discussions on leadership concern themselves if leaders are born or if leadership can be taught.  An alternative to this is the possibility it is neither of the two. It could be claimed that leadership is a practice (like the [...]