Value

Dear reader,   As I sat down to reflect on the journey I've embarked upon in the world of business, I couldn't help but recognize the pivotal moments and lessons that have shaped my management style. Today, I'm thrilled to [...]

Recently a colleague and I were discussing client retention, during which he lamented the fact that he had recently lost some long-standing clients.  Several key points came out of the discussions which I would like to summarise below:   Focusing [...]

The new year is now in full swing and over the last couple of weeks I have spent time finalising my own business plan and also engaging with many of our Franchise Partners on their business plans for the year. [...]

What a difference a year can make! One year ago, my family and I were just getting back to ‘normal’ after COVID-19. Then the riots in certain areas of South Africa occurred. This knocked our confidence and our security and [...]

Navigating ourselves and our businesses in an ever-changing environment with macro-economic forces at play has become a real challenge for many. Yet, for every business that reaches the end of its road that are many more businesses that thrive despite [...]

A 2021/2022 report from the Global Entrepreneurship Monitor showed that women displayed 20% less confidence when it came to their ability to start a business vs their male counterparts. What caused this? Perhaps it was the Covid climate that was [...]

The month of August sees us celebrating Women’s Month and it is in this context that I want to provide some focus on the important role that women play in the business world and society. According to the Global Entrepreneurship [...]

The past two weeks, in particular, only perhaps equaled by a two-week period after the looting and rioting of last year, I’ve found myself at the center of conversations with negative, depressed, stressed and very emotional people.  With the very [...]

Youth. How is the word and concept of youth defined? I loved the United Nations definition: Youth is best understood as a period of transition from the dependence of childhood to adulthood’s independence. Basically, it is when a person leaves [...]

Some salespeople have a tendency to think that giving a discount is the easiest, quickest way to make a sale. Of course, they may be right, but what about the profit they’re giving away? If a product has a profit [...]

So often we don’t utilise one of the most persuasive selling components in our marketing materials – the words of our own clients. Many creative people have wonderful testimonials from clients, but never use them for fear that they are [...]

It is no secret that “Word of Mouth”, or referral business, is one of the most effective ways to bring in new clients while simultaneously strengthening relationships with your existing customer base. But even though it is extremely powerful and [...]

In a recent conference call, one of the delegates on the call described a scenario where a prospective client kept on asking the question: “ If I buy your product, what am I buying?” Often times, our response to this [...]