Repeat Business

Recently a colleague and I were discussing client retention, during which he lamented the fact that he had recently lost some long-standing clients.  Several key points came out of the discussions which I would like to summarise below:   Focusing [...]

There are some sectors that are more cyclical than others, like the hospitality sector which has fairly large swings in demand. But there are numerous industries, micro industries, SMME’s and solo proprietors who are affected by this phenomenon.   As [...]

We are all familiar with the seasons: Summer, Autumn, Winter, and Spring. If we think about it, applying seasonal cycles to business makes a lot of sense. Just like farming, each business has the same cycle: growth or recovery (spring), [...]

As I am writing this blog, winter has arrived in Cape Town with a bang, which means rain, cold fronts, and fewer daylight hours compared to the summer months. People travel to work and drop off their kids at school [...]

Think of a 911 Porsche. The Porsche 911, launched in 1963, traces its roots back to the 356 Porsche of the 1950s which actually shared a drivetrain with the Volkswagen Beetle. Similar underpinnings but a vastly different package. Which would [...]

The majority of business owners we—as business coaches—get to interact with, work extremely hard to increase their profits, and the sad part is that they don't realise that they are missing the opportunity to make huge gains on their bottom line by simply not leveraging [...]

“If the client does not buy your sales approach, they aren’t going to buy what you sell.” – Unlocking the Sales Game, by Ari Galper  If I were to ask you what image you have of a sales person, you’d probably [...]

It’s July already and half the year has already passed! To make it even worse, we’re already into the second month, of the second quarter, of our 2021 financial year.  If your year has been anything like ours, it’s gone [...]

There are certain things you might have heard that are putting you off buying a franchise. There may also be some exaggerated facts that try to seduce you into buying a franchise without thinking. Whatever you may have heard, we [...]

If you’re like most entrepreneurs you simply live out the till.  When the till has more money in it you live a little better and when the till has nothing … well you get the picture. As a business owner [...]

So you’ve started a business and need help moving in the right direction, but what would work best for you – a business incubator or a business coach? While incubators and coaching may seem similar on the surface, they are [...]

Many entrepreneurs sometimes feel like their business is like a roller coaster,  despite the fact that they are delivering excellent products or services and have satisfied customers. Often, this is because they’re behaving like employees. In other words, they’re working [...]